Labor Market Outlook Study Q3 2021

The Insurance Labor Market Outlook Study is a semi-annual survey investigating hiring trends within the insurance industry conducted by Ward Group and The Jacobson Group.  The study analyzes current labor trends and future staffing expectations, determines factors affecting staffing expectations, and provides an independent perspective on market trends and considerations for strategy and staffing plans.

Published: August 2021
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Human Resources and Employee Benefits Practices

The competitive environment for talent in the property-casualty insurance industry and changing work environment has required carriers to evaluate their human capital strategy and employee benefits programs. This survey was conducted by the Property Casualty Insurers Association of America (PCI) and Ward Group. The study focuses on the human resources practices and employee benefits offerings among property-casualty insurance carriers in the United States.

Published: April 2021
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Labor Market Outlook Study Q1 2021

The Insurance Labor Market Outlook Study is a semi-annual survey investigating hiring trends within the insurance industry conducted by Ward Group and The Jacobson Group.  The study analyzes current labor trends and future staffing expectations, determines factors affecting staffing expectations, and provides an independent perspective on market trends and considerations for strategy and staffing plans.

Published: February 2021
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Agency Management & Compensation Market Practices Study

An in-depth study on the Agency function at P&C insurance carriers. This report provides an in-depth study on the Agency Management function at P&C insurance carriers. The study focuses on Agency Management Staffing, Expenses, Business Practices, Commission Rates/Practices, Agency Tiering/Scoring, and Agency Incentives.

Published: December 2020
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Claims Legal Market Practices Study

Comprehensive insights and data to help P&C insurance carriers evaluate their Claims Legal function. This report presents key findings on Claims Legal Staffing, Expenses, Business Practices, Company Level Litigation Metrics, Line of Business Litigation Metrics, and State Level Litigation Metrics.

Published: December 2020
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Information Security Market Practices Study

An in-depth study on the Information Security function at insurance carriers. The study focused on Staffing, Organizational Structure, Expenses and Business Practices and this report presents the key findings.

Published: May 2020
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Property-Casualty Insurance Anti-Fraud Benchmarking Study

To better identify industry trends and best practices, the Coalition Against Insurance Fraud approached Ward Benchmarking, a business unit of Aon plc to conduct a survey of P&C carriers to understand how they are approaching fraud investigation and management, and what changes are taking place within Special Investigation Unit (SIU) operations.

Published: April 2020
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Claims Practices, Productivity & Innovation Study

Comprehensive insights and data to help insurance carriers evaluate their claims function. This latest study covers Staffing and Expenses, Productivity, Loss Intake, Claims Customer Satisfaction, and Innovation.

Published: February 2020
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Finance Market Practice Study

This report presents the findings and analysis resulting from an in-depth study of the Finance function at insurance companies throughout North America. It gathers insights into the industry and provides benchmark analysis.

Published: November 2019
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Executive Pay Practice Study

Executive management compensation often includes more than just a base salary and annual bonus. Long-term incentives, deferred compensation, SERPs, and a variety of other benefits and perquisites are all part of the equation. To gather information on industry trends with respect to executive benefits and other factors included in total compensation, Aon, in partnership with NAMIC and sponsored by the Jacobson Group, conducted a survey of executive pay practices at U.S. P&C carriers. 

Published: June 2019
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Risk Management and Loss Control

This report presents the findings and analysis resulting from an in-depth study of the risk management and loss control function at property-casualty insurance companies throughout North America.

Published: December 2018
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Independent Auditors Analysis

One of the key relationships for most insurance companies is their relationship with the independent accounting firm or individual who performs the audit on the financial statements. Beyond just fulfilling required audits for the company, these firms act as advisers on a diverse range of financial matters. The purpose of this research was to help insurance companies identify auditors most commonly used within the industry.

Published: September 2018
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