Labor Market Outlook Study Q1 2024 The Insurance Labor Market Outlook Study is a semi-annual survey investigating hiring trends within the insurance industry conducted by Aon and The Jacobson Group. The study analyzes current labor trends and future staffing expectations, determines factors affecting staffing expectations, and provides an independent perspective on market trends and considerations for strategy and staffing plans. Published: March 2024 Download Your Copy › Digital and Customer Engagement Practices Study Carriers are searching for comparative data on the insurance industry's success in customer engagement and digital capability. This survey was designed to provide insight on what capabilities currently exist, how customers are engaging with carriers, and valuable metrics for companies to measure against. Price: $5,000 Published: July 2023 Purchase Your Copy › Agency Management & Compensation Market Practices Study An in-depth study on the Agency function at P&C insurance carriers. This report provides an in-depth study on the Agency Management function at P&C insurance carriers. The study focuses on Agency Management Staffing, Expenses, Business Practices, Commission Rates/Practices, Agency Tiering/Scoring, and Agency Incentives. Price: $5,000 Published: July 2023 Purchase Your Copy › Human Resources and Employee Benefits Practices The competitive environment for talent in the property-casualty insurance industry and changing work environment has required carriers to evaluate their human capital strategy and employee benefits programs. This survey was conducted by the Property Casualty Insurers Association of America (PCI) and Ward Group. The study focuses on the human resources practices and employee benefits offerings among property-casualty insurance carriers in the United States. Price: $7,500 Published: April 2023 Purchase Your Copy › Contact Center Operations Survey The customer service model for the insurance industry has continued to evolve, from a model where customers had limited interaction with their insurance carrier for service-related inquiries, to one where the carrier has become an integral part of the service equation. Contact centers are the front line between carriers and consumers and play an crucial part in customer retention. To understand the impact contact centers have on a carrier’s operations, Ward Benchmarking conducted a survey of North American insurance carriers during the fourth quarter of 2022. The results include detail for P&C, and Life, Health, and Annuity Companies. Price: $7,500 Published: January 2023 Purchase Your Copy › Underwriting Productivity Survey Insurance carriers have made significant investments in innovation, technology, data and analytics to help enhance underwriting operations. The intense competition for underwriting talent is also impacting organization structure and compensation programs. This underwriting study provides carriers a snapshot of current productivity and headcount measurements to help compare performance and drive change in their organization. Price: $7,500 Published: September 2022 Purchase Your Copy › Marketing Support Practices Study Comprehensive insights and data to help P&C insurance carriers evaluate their Marketing Support practices. This study focused on the following; Staffing and Activity, Outsourcing, Budget and Expense, Marketing Activities, Marketing Success Measures and Cross Functional Partnerships. Price: $3,000 Published: July 2021 Purchase Your Copy › Claims Legal Market Practices Study Comprehensive insights and data to help P&C insurance carriers evaluate their Claims Legal function. This report presents key findings on Claims Legal Staffing, Expenses, Business Practices, Company Level Litigation Metrics, Line of Business Litigation Metrics, and State Level Litigation Metrics. Price: $5,000 Published: December 2020 Purchase Your Copy › Information Security Market Practices Study An in-depth study on the Information Security function at insurance carriers. The study focused on Staffing, Organizational Structure, Expenses and Business Practices and this report presents the key findings. Price: $3,000 Published: May 2020 Purchase Your Copy › Claims Practices, Productivity & Innovation Study Comprehensive insights and data to help insurance carriers evaluate their claims function. This latest study covers Staffing and Expenses, Productivity, Loss Intake, Claims Customer Satisfaction, and Innovation. Price: $10,000 Published: February 2020 Purchase Your Copy › Independent Auditors Analysis One of the key relationships for most insurance companies is their relationship with the independent accounting firm or individual who performs the audit on the financial statements. Beyond just fulfilling required audits for the company, these firms act as advisers on a diverse range of financial matters. The purpose of this research was to help insurance companies identify auditors most commonly used within the industry. Published: September 2018 Download Your Copy ›