One of the most frequent interactions between an insurance carrier and its policyholders involves the invoicing and collection of premium. The ease of this process can significantly affect a carrier’s customer service reputation. We conducted a survey of property-casualty insurance companies to understand their billing practices and capabilities. These results are compared by company size, business mix, and against results from our 2013 survey. A diverse group of 29 property-casualty insurance carriers participated in this survey. In order to maintain the confidentiality of the data, the names of the participants are not disclosed. Results are calculated using the total number of participant responses to each survey topic.
Published: November 2017
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