Donald McNees Partner, Insurance Stamford, CT Jeffrey Rieder Partner, Head of Insurance Cincinnati, OH Charlie Gall Associate Partner, Insurance Cincinnati, OH Bill Lang Director, Insurance Cincinnati, OH Brad Stegman Director, Insurance Cincinnati, OH Ken Hutchens Associate Partner, Insurance Cincinnati, OH × Donald McNees Partner, Insurance Stamford, CT 1.203.602.1246 firstname.lastname@example.org Donald McNees has over 20 years of experience in relationships with senior management, working to enhance growth and improve performance at some of the world’s largest financial institutions. Don advises clients on market share, target operating models, performance benchmarking, and organization effectiveness to achieve their business objectives. He also oversees forecasting analytics with the objective of providing client management with market guidance for future planning and budgeting. Don is a frequent speaker at industry conferences including American Banker, Bank Marketing Association, Society of Actuaries, and Retirement Income Industry Association meetings. He has published articles and been quoted on growth, organization effectiveness, and customer relationship management trends in the Wall Street Journal, Businessweek, American Banker, Best’s Review, BAI Strategies, Bank Systems and Technology, and The Street.com. Prior to joining McLagan, Don was a principal and owner in the financial services consulting practice of Deloitte. In addition, he was previously a partner with Towers Perrin, where he provided leadership for their financial services industry vertical and served on the executive committee of Tillinghast. Don received an M.B.A. from the University of California, Los Angeles (UCLA) and a B.A. from the University of Cincinnati, Cincinnati, Ohio. × Jeffrey Rieder Partner, Head of Insurance Cincinnati, OH 1.513.746.2400 email@example.com Jeffrey Rieder has served as president of Ward Benchmarking since 2005. He has significant experience in the insurance industry, with expertise in the property-casualty and life, health, and annuity segments. Since joining Ward Benchmarking in 1998, Jeff has worked on over 350 projects at numerous regional, national, and international insurance companies to evaluate operational performance and identify successful business practices. Jeff is a frequent speaker at insurance industry conferences on a diverse range of subjects, including: claims operations, human resources, information technology, agency management, distribution system analysis, expense benchmarking, and industry trends. Jeff leads the firm's annual analysis of the financial performance of U.S. property-casualty and life-health insurance companies to identify the fifty top performers in each segment. Recognition as a member of Ward’s 50 Top Performers is one of the insurance industry’s most distinct achievements. Jeff, a Certified Public Accountant, is CPCU and CLU certified and holds a B.S. in accounting and International Business Certification from the University of Cincinnati. × Charlie Gall Associate Partner, Insurance Cincinnati, OH 1.513.746.2406 firstname.lastname@example.org Charlie Gall is responsible for heading major client engagements and overall leadership of insurance operational benchmarking programs in North America, including core enterprise operations and claims and information technology benchmarking. Charlie has over 25 years of experience in the insurance industry, working with over 100 insurance companies throughout the United States and Canada. He has expertise in both the property-casualty and life, health and annuity segments. Throughout his career, Charlie has directed numerous consulting projects, covering a diverse range of operational performance, expense benchmarking, and project management. Prior to joining Ward Benchmarking, Charlie served as project manager and controller for Liberty Mutual and in the corporate finance departments at Great American Insurance Company. Charlie holds a B.S. in accounting from the University of Cincinnati. × Bill Lang Director, Insurance Cincinnati, OH 1.513.746.2412 email@example.com Bill Lang leads client benchmarking engagements in the U.S. and Canada, including core enterprise operations, claims, and information technology. Since joining Ward Benchmarking in 2001, Bill has led numerous benchmarking and consulting projects at property-casualty and life, health, and annuity insurance companies throughout the United States and Canada. In addition to leading and supporting client engagements, Bill was extensively involved in the development, testing, and launch of the firm’s benchmarking applications. Bill previously worked in the internal audit department for the Union Central Life Insurance Company. He holds a Bachelor of Business Administration in Finance and Accounting from the University of Cincinnati, and has earned the Fellow, Life Management Institute (FLMI) designation from LOMA. × Brad Stegman Director, Insurance Cincinnati, OH 1.513.746.2402 firstname.lastname@example.org Brad Stegman is a director within Ward Benchmarking and has served at the firm since the company was founded in 1991. He is responsible for the systems design and development of Ward Benchmarking applications and technological infrastructure. Brad has extensive experience in applications design, development and implementation, systems analysis, process reengineering, and financial modeling. His team has supported over 1,000 benchmarking and consulting projects at property-casualty and life, health, and annuity insurance companies throughout the United States and Canada. Brad holds a Bachelor of Science in industrial engineering from the University of Cincinnati. × Ken Hutchens Associate Partner, Insurance Cincinnati, OH 1.513.746.2424 email@example.com Ken Hutchens leads client benchmarking engagements in the U.S. and Canada, including CEO (Core Enterprise Operations), claims, and information technology benchmarking. He has led a wide range of benchmarking projects for property-casualty and life-health insurers in both the United States and Canada. Ken has over 15 years of experience in the insurance and financial services industries. Throughout his career, he has performed over 70 benchmarking and consulting engagements for a diverse group of insurance companies. Prior to joining the firm, Ken worked in consulting at PricewaterhouseCoopers and AXA Equitable. Ken holds a bachelors of Science degree in accounting and finance from Miami University.