Human Resources and Employee Benefits and Employee Benefits Practices

The war for talent in the property-casualty insurance industry continues to apply pressure on carriers to transform their operations and develop their human capital strategy around an aging workforce. This survey was being conducted with the Property Casualty Insurers Association of America (PCI), focusing on the human resources practices and employee benefits offerings among property-casualty insurance carriers in the United States.

Published: April 2018
Purchase Your Copy

Labor Market Outlook Study

The Labor Market Outlook Study is a semi-annual survey investigating hiring trends within the insurance industry conducted by Ward Group and The Jacobson Group.

  • Analyze current labor trends and future staffing expectations
  • Segment companies by industry, size and outlook to determine factors affecting staffing expectations
  • Provide independent perspective on market trends and considerations for strategy and staffing plans

Published: January 2018
Download Your Copy

Insurance Billing Practices

One of the most frequent interactions between an insurance carrier and its policyholders involves the invoicing and collection of premium. The ease of this process can significantly affect a carrier’s customer service reputation. We conducted a survey of property-casualty insurance companies to understand their billing practices and capabilities. These results are compared by company size, business mix, and against results from our 2013 survey. A diverse group of 29 property-casualty insurance carriers participated in this survey. In order to maintain the confidentiality of the data, the names of the participants are not disclosed. Results are calculated using the total number of participant responses to each survey topic.

Published: November 2017
Purchase Your Copy

Executive Pay Practice Study

We conducted this study in partnership with the National Association of Mutual Insurance Companies (NAMIC) and the Jacobson Group. This in-depth study on executive pay practices covers base compensation, incentive compensation, retirement benefits, and perquisites. 

Published: October 2017
Purchase Your Copy

Commercial Lines Underwriting Productivity Study

We conducted productivity surveys for three key P&C carrier positions to benchmark average workloads, the impact of system capabilities on productivity, and other key efficiency business practices for personal lines underwriters, commercial lines underwriters, and claims adjusters. The surveys were designed to take into consideration the differences in job role and organizational structure. This report is a summary of the findings for commercial lines.

Published: July 2017
Purchase Your Copy

Personal Lines Underwriting Productivity Survey

We conducted productivity surveys for three key P&C carrier positions to benchmark average workloads, the impact of system capabilities on productivity, and other key efficiency business practices for personal lines underwriters, commercial lines underwriters, and claims adjusters. The surveys were designed to take into consideration the differences in job role and organizational structure. This report is a summary of the findings for personal lines.

Published: July 2017
Purchase Your Copy

Claims Productivity Survey

The claims department is typically one of the largest departments at a property and casualty insurance company and claims adjusters play an integral role in the carrier-customer relationship. We conducted a survey of claims adjuster workloads and related services standards.  A diverse group of 44 companies participated in the survey and provided responses. This document summarizes the findings of that survey.
 

Published: July 2017
Purchase Your Copy

Expense Management and Budgeting Trends at Insurance Companies

Budgeting and expense management continues to be a key issue as insurance carriers wrestle with strategic plans, technology investments, and resource allocation. To understand the business practices carriers are applying to their budgeting and expense management processes, Ward Group conducted a survey of property-casualty and life-annuity carriers.
 

Published: June 2017
Download Your Copy

Sales Distribution and Digital Strategy Survey

Over the last several years, distribution strategy among property-casualty carriers has evolved as the lines between distribution channels continue to blur. Additionally, the digital marketplace continues to impact carriers to innovate in both product offerings and processes as customers demand more personalized and immediate access to information. Ward conducted a study of property-casualty sales and marketing leaders to gauge the state of the industry's investment in digital strategy and the impact it has had on carriers.
 

Published: January 2017
Purchase Your Copy